Based on your reaction I’d guess you probably weren’t the primary target of their rebrand messaging (covered in my second point). That’s totally fine and I am sure they know they will lose existing customers and future prospects. But the risk has a potential payoff of becoming distinct from other services while developing stronger relationships with customers that fit the new messaging.

As for the point of branding, I couldn’t explain it any better than one of the masters, Michael Beirut!

By day, executive designer at Innovatemap where I help tech companies design marketable products. By night, co-founder of UX Power Tools.

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