I definitely agree with this. Technical Pubs, User Assistance, and Documentation (the name of the writing teams I worked with in-house) were either grouped with localization or under the same org as design. I think I omitted them not as a statement that they aren’t integral but because my primary lens for this article was through the eyes of a design student. To be honest I’ve never met a writer to come from a UX design program so it simply didn’t occur to me. It also wasn’t intended to teach people how to create a UX org, but how to think about the designer-oriented roles they are creating job roles for (often poorly). And again, in this case, I haven’t found many designers transitioning to writers.

Anyway, I’m not necessarily arguing against the omission, just clarifying my thought process. And my experience is clearly flavored by orgs that admittedly not integrated writing well at all (as opposed to Dropbox, which at least from the outside appears to be a new industry standard). You’ve given me something to mull over for sure. Thank you.

By day, executive designer at Innovatemap where I help tech companies design marketable products. By night, co-founder of UX Power Tools.

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